Allegations emerged against Houston nail salon Epic Nails (formerly Helen’s Nails) after a customer was reportedly confined over a billing dispute.
The anonymous woman, accompanied by her 4-year-old son, found herself locked inside the establishment for almost half an hour following a disagreement over her pedicure bill.
Houston Police Involvement Intensifies Billing Dispute
The woman’s unexpected $110 charge turned what at first appeared to be a typical $55 Sunday pedicure visit into a money battle. She disputed these charges, saying she would only pay the original agreed-upon amount, and added additional expenses such as a $15 credit card fee and $10 for a bottle of water for her child.
In response to her disagreement and subsequent call to the authorities, the salon owner purportedly resorted to locking the woman and her son inside until law enforcement arrived.
Shockingly, upon the sheriff’s deputy’s arrival, the salon owner allegedly inflated the bill to a staggering $335, including a $200 fee for contacting the police. This alarming incident isn’t an isolated one.
Community Outrage over Salon’s Behavior
Reports have emerged of similar instances involving the salon. In April 2022, another customer disclosed being charged close to $700 for a toenail painting service. Subsequently, in July, a different patron shared her experience of the salon owner threatening legal action after she left a negative review.
The salon’s repeated alleged mistreatment of customers has sparked outrage and concern within the community.
The pattern of overcharging and retaliatory actions against dissatisfied patrons raises significant questions about the salon’s business practices and customer service ethics. Efforts to reach the salon for comments on these allegations remain unanswered.
The growing number of unsettling accounts calls for a thorough investigation into the salon’s operations and treatment of its clientele to prevent further incidents of alleged mistreatment and financial exploitation.