To reduce excessive caller wait times, the IRS has increased the number of voice bot options available.
The IRS will now allow qualified callers to set up or amend payment plans, as well as request account and return transcripts, payment history, and current balance owed information over the phone.
The speech bots must be able to assist callers in setting up a PIN over the phone using their most recent IRS bill and basic personal data.
In a statement made public on Friday, IRS Commissioner Chuck Rettig said, “The expanded voice bots are another example of how technology may help the IRS provide greater service to taxpayers.”
Artificial intelligence (AI)-driven software IRS bots enable callers to traverse interactive menus without the help of a phone person. The IRS anticipates that these new alternatives will make it even simpler and quicker for customers to get the assistance they require.
They have already answered over 3 million calls, and they anticipate that this number will rise. If necessary, callers will still be able to speak with an IRS phone person who speaks English or Spanish, but they should anticipate waiting on hold.
The voice bots need to be able to help callers create a PIN over the phone using their most recent IRS bill and some basic personal information.
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Voice bots, according to IRS Commissioner Chuck Rettig, are another way that technology could help the IRS give taxpayers better service.
software with artificial intelligence Callers can navigate interactive menus on IRS bots without assistance from a phone representative. The IRS hopes that these new options will make it even simpler and quicker for customers to acquire the help they need.
Qualified callers may now establish or modify payment plans with the IRS, as well as make phone-based requests for an account and return transcripts, payment histories, and details on the current balance outstanding.
The voice bots must be able to help callers create a PIN over the phone by using their most recent IRS bill and some basic personal information.
The expanded speech bots are another example of how technology may help the IRS deliver greater assistance to taxpayers, according to a statement released by IRS Commissioner Chuck Rettig on Friday.
software powered by artificial intelligence (AI) Callers can navigate interactive menus without a phone agent’s assistance thanks to IRS bots. The IRS believes that these additional options will make it even easier and quicker for clients to receive the help they need.
The speech bots must be capable of assisting callers in setting up a PIN over the phone using their most recent IRS bill and some fundamental personal data.
If required, callers can still speak with an IRS representative on the phone who knows English or Spanish, but they should be prepared to wait on hold.